Frequently Asked Questions
Everything you need to know about shopping with AllMatters.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label. Items must be unworn and have original tags attached.
Are your materials sustainably sourced?
Yes, at AllMatters, quality and ethics go hand-in-hand. We use 100% organic cotton and recycled polyester in our collections to minimize our environmental footprint.
How can I track my package?
Once your order ships, you will receive an email with a tracking link. You can also track your status directly through your account dashboard on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.